Customer Involvement In The Selection Service Specifications Article

Customer Involvement In The Selection Service Specifications - Article Example Customers have expectations and those expectations can only be met if they are highly involved. High involvement allows them to specify what they really want and gives both servicer and customer the weaknesses and strengths of each specification. Providers should get customers more involved. The authors conclude that satisfaction can only be achieved if the customers get what they have specified. This can only happen if providers ask the customers what they want and do it. The main problem of this article is its language. Consider this statement: â€Å"Customers who attribute specification selection to their decisions assume responsibility for the specifications selected.† All it really says is that consumers feel responsible for the specifications they choose. Its vague wordiness defeats the purpose of publishing an article, which is to inform people. Also, the points are redundant. The authors keep restating that customers are most satisfied when they are highly involved. Then they repeat their arguments over again. The main strength is that the article provides graphs which make it easier to grasp abstract concepts. It is also helpful in summarizing their long arguments. Presenting numerous examples about customer-provider interaction was also helpful in making their points. It shows how applicable their findings are in different service situations. This article can be treated as a customer-provider interaction. Customers want to be informed but they do not want to waste time reading irrelevant or redundant data. This article can be shorted into a third of its length. Secondly, the data presented are either hypothetical or secondary which make them less predictive of actual cases. Authors should conduct their own studies in order to determine more definitely the most desirable level of customer

Writing to solve Essay Example | Topics and Well Written Essays - 1750 words

Writing to solve - Essay Example Increased exercise and workout can result in reducing critical health issues such as obesity. Herein, it should be noted that United States is well-known all around the world as an obese nation. A large budget is spend every year for spreading awareness concerning obesity. Access to public parks can allow the government to cut down on the cost that is being accounted because of the increased prevalence of obesity in United States. Furthermore, as per the recent evaluation, it was observed by the American Journal of Preventive Medicine that if people are given access to areas and activities for physical exercise then the rate of obese people can be reduced to a high extent. At the same time, there were other results noted as well. It was observed that people who had access to public parks were able to regain their energy and remained active in their daily routine. Similarly, various researches found out that children who live closer to Public Parks are more inclined towards making physical activity their routine activity that allows them to maintain their weight right from the early age (Garvin, 2011). However, the critical aspect is that despite increased awareness concerning access to public parks and its impact of health, very few communities in United States have access to the parks. As per the statistical underpinning, the issue of lack of public parks is evident in urban areas of United States. Talking in general about New York City, less than 1.5 public parks are available per 1000 citizens. It is due to this condition that people ignore the significance of undertaking daily exercise. Also, low-income citizens are not able to afford expensive memberships of gyms (Maron, 2013). The major issue or barrier that has been noticed in the planning of public parks is the increased parking lots that take up a lot of area in urban areas such as New York City. Therefore, it is suggested that the high towers such as Corrigan