VoiceXML essays

VoiceXML essays The computer of the future understands what we say, will talk to us, show us images and movies, and fit in a palm. The keyboard is not a natural extension of the human body. After all, we do not communicate naturally with a keyboard, but with our voice. (Martin, 2000) World Wide Web technologies have, shifted the landscape for providers of traditional phone services to new set of customers accessing information and services through the Web. (VoiceXML Forum 2002,1). The standard coding language, Voice eXensible Markup Language (VoiceXML) allows users to interact with the Internet or an intranet using a telephone or voice browser. By enabling speech interactivity, VoiceXML literally acts as a translator that sits between the content on the Internet and the caller (us)... (Castelluccio 2002). The IDC reported that in 2000 over 1.6 billion telephones (both landline and wireless) were installed throughout the United States. By 2005, that number is expected to nearly double. Although traditional automated telephone services have been used by organizations for decades now, companies are looking towards new, improved, and less costly technology (Penumaka,6-7). With VMXL users are able to call into a voice browser by dialing a regular phone number from any wire line or wireless phone. This voice browser allows the caller to surf the Web and interact with Internet and intranet applications hosted on any Web server. An example of a typical application would be a user who requests the flight status for a specific flight by calling into the browser. The voice browser, using speech recognition, recognizes the request and translates it into a travel service providers URL. The Web server processes the request and responds with a VoiceXML page. The browser interprets this page, an d relays the flight information to the phone surfer using a prerecorded or synthesized voice. T...